Diseño del subsistema de provisión de talento humano: estrategias integrales de reclutamiento, selección, contratación e inducción en “Piedra de Agua - Fuente Termal & Spa” periodo septiembre 2024 - enero 2025

Abstract

The present study aimed to develop an optimized model for the provisioning of the Human Talent Department at Piedra de Agua - Fuente Termal & Spa, incorporating specific strategies for recruitment, selection, hiring, and induction. This study arises from deficiencies in staff attraction, integration, and retention, which affect operational efficiency and service quality. A qualitative approach was adopted, involving semi-structured interviews with key stakeholders; this allowed for an analysis of the current process and its comparison with the theoretical model proposed by Chiavenato (2019). The results revealed the absence of strategic planning in recruitment, a lack of uniform criteria in selection, and limited induction focused primarily on administrative aspects. In response, a flexible human talent provisioning model was designed, aimed at improving the employee experience from the moment of entry. It is concluded that the continuous evaluation of these processes is essential to ensure their alignment with organizational objectives.