Relación entre la inteligencia emocional y el desempeño laboral en el personal de una empresa privada de Quito

Abstract

This research addresses the study of emotional intelligence and its importance in the workplace, considering its efficiency in behaviour, interpersonal relationships, and employee performance in a private company in the city of Quito. Based on the occupational psychology approach, it is recognised that emotions play a fundamental role in how people deal with the demands of the organisational environment. The research analyses emotional intelligence as a key competence that allows employees to recognise, understand and regulate their own emotions, as well as to accurately interpret the emotions of others, promoting communication, teamwork and adaptation to complex work situations. Similarly, it is observed that work performance is an essential element for the fulfilment of organisational objectives related to efficiency, responsibility and work commitment. In this context, the study highlights the importance of promoting emotional skills within companies, as these contribute to psychological well-being, the work environment and the overall performance of staff. Finally, the research emphasises the need to integrate emotional intelligence as a fundamental axis in human talent management, promoting healthier, more productive and more humane work environments.