Análisis de la modalidad de teletrabajo en las empresas aseguradoras ubicadas en el sector Iñaquito

Abstract

This research focused on the implementation of teleworking in insurance companies located in the Iñaquito sector, in response to the consequences of the COVID-19 pandemic and the need to adapt to flexible working arrangements. The central issue focused on the difficulties faced by insurance companies in the Iñaquito sector in adapting to teleworking. The objective was to analyze teleworking in these companies, identifying its characteristics, advantages, disadvantages, and influence on the organizational structure. The study used a non-experimental design based on collected data, with a quantitative approach, gathering information through surveys administered to insurance company employees. The population consisted of 4850 employees, and the sample was 357. The results revealed that more than half of the workers surveyed received adequate training directly related to the use of technological resources. In addition, benefits such as the ability to connect to different geographical locations with greater flexibility towards their customers were identified. As a result, a large proportion considered that their work had become more productive. Similarly, a reduction in employee transportation and food expenses was determined, as well as improvements in worklife balance. However, disadvantages were also evident, such as difficulties in organizational culture, lack of communication with the team and superiors, and above all, social isolation.