Plan de capacitación para la sensibilización de los riesgos psicosociales en la empresa PlusServices, año 2025

Abstract

The systematization Project focused on psychosocial intervention carried out in a work environment, aimed at identifying and analyzing psychosocial risks present in operational areas such as sales and customer service. The problem addressed was related to psychological distress associated with work overload, pressure to meet performance goals, and constant interaction with clients, factors that negatively affect workers´ emotional well-being. The project was justified by the need to make these issues visible and to promote reflective spaces that contribute to the prevention of work-related stress and promotion of mental health. The objective of the systematization was to analyze the intervention experience in order to understand psychocial risks in real practice, identify significant learning outcomes, and contrast theoretical approaches with practical experience. A qualitative methodology was applied, based on direct observation, psychoeducational training sessions, and the collection of information from participants´ shared experiences during the intervention. The main Learning achievements included, first, an understanding of the impact of psychosocial risks on mental health and work performance. Second, the strengthening of the ability to adapt theoretical content to real operational contexts. Thrids, the development of critical analysis skills for the systematization of psychosocial intervention experiences. The objective of the systematization was achieved, as it allowed a comprehensive reflection on the experience and generated transferable learning outcomes and relevant contributions for future interventions and research in similar contexts.