Análisis y mejora de los tiempos del proceso de organización, almacenamiento y despacho de productos en una empresa de empaquetado ubicada en la ciudad de Quito

Abstract

The analyzed company carries out logistics activities that require proper fulfillment of customer dispatches. The operation within the main warehouse constitutes the primary focus of this study, as it concentrates the highest volume of dispatches and processing time, with the aim of reducing inefficiencies within the logistics system. Through data collection and the application of a time and motion study focused on the most recurrent dispatch operations, the critical activities of the process were identified, as well as the rework activities that negatively impact productivity. As a result of the analysis, improvement actions were proposed aimed at optimizing product organization within the warehouse and reducing rework through the use of FlexSim software, allowing the efficiency generated by each evaluated scenario to be observed. The study demonstrated that proper organization and standardization of logistics processes constitute key factors for improving dispatch performance in the main warehouse and supporting the company’s decision-making process.