Análisis del ambiente laboral en empresas farmacéuticas en Quito: satisfacción del personal y su impacto en la productividad en el año 2025

Abstract

The main objective of this study was to analyze the work environment in pharmaceutical companies in Quito during 2025, evaluating the relationship between employee satisfaction and productivity levels. The methodology employed was a nonexperimental, cross-sectional design with a quantitative approach and a basic descriptivecorrelational and explanatory scope. As a field study, the analytical method was used to break down dimensions such as organizational climate and physical conditions, along with the inductive method to draw general conclusions. The population was defined through a census that included employees of the 19 companies registered in the city, ensuring a genuine representation of the sector's reality. The results reveal an operational environment where basic conditions are acceptable, although critical in ergonomic and resource aspects; 47% of employees report a lack of materials, and 68% face risks due to awkward postures. This situation negatively impacts motivation, as 37% of the staff meet their goals solely due to contractual obligations. Consequently, it was found that demotivation increases the margin of error in vital processes such as dispensing and formula verification, affecting 26% of personnel performing high-precision tasks. The findings indicate a direct correlation between infrastructure and emotional well-being; the lack of rest areas and excessive workload fragment team cohesion and degrade technical efficiency. It is established that improving the physical environment and providing recognition are essential to transforming mechanical work into conscious and safe productivity.