Análisis de la gestión de calidad para la mejora continua de la competitividad de las microempresas dedicadas al procesamiento de los subproductos de la leche en el cantón Cayambe.

Abstract

Opportunities areas of the dairy by-product processing microenterprises of the Cayambe canton were investigated, with the purpose of designing an improvement proposal for the quality management process. Structured surveys were applied to 15 companies to analyze their operational performance, apply quality indicators and comply with technical regulations. The author presented the results, using the mixed research method with a statistical analysis, using the SPSS system, including reliability tests (Cronbach's alpha = 0.798), normality (Shapiro Wilk <0.001), chisquare and Phi/ V of kramer to respond to the hypotheses proposed with efficiency and commitment. Whose results show that companies carry out their operations under favorable structural conditions due to their easy access to raw materials and a continuous production system, but face limitations in planting, culture and quality leadership. The correlation between operational efficiency and quality culture has a significant result, while the performance and commitment ratio of the strategic level does not have conclusive evidence. The implications of the study encourage companies to generate guidelines to increase their competitiveness, boost their expansion and guarantee their sustainability. Finally, it is concluded that companies require the implementation of a structured system that meets quality management parameters, strengthening the use of indicators and improving the linking of processes and continuous evaluation with business leadership