Propuesta de mejora en el área de servicio técnico y mantenimiento mediante mapeado de cadena de valor para optimizar los tiempos de servicio en la empresa Emac - Cuenca

Abstract

This research focuses on optimizing the vehicle maintenance area of the Municipal Cleaning Company of Cuenca (EMAC EP), in order to ensure the operability of the solid waste collection fleet. Deficiencies such as predominance of corrective maintenance, lack of preventive planning, disorganization in the spare parts warehouse and limited staff training were identified. These issues result in higher costs, vehicle downtime and inefficiency. The proposal includes the implementation of a scheduled preventive maintenance plan, workshop reorganization using the 5S methodology, adoption of CMMS management software, and definition of key performance indicators (KPIs). The project is aligned with ISO 55000 and ISO 9001 standards, fostering efficiency, sustainability, and professionalization in municipal fleet maintenance management.