Proceso de capacitación para prevenir el estrés laboral en una empresa pública de Guayaquil

Abstract

The research work had as its main problem the organizational factors present that influence work stress in a public company in Guayaquil. The general objective was to enter the internal processes that generate and support such stress, with the idea of establishing intervention strategies aimed at the welfare of the personnel. The observation was made in the company's department of visas and human resources, using a non -probabilistic sample of an intentional nature of the team of collaborators. A qualitative approach was adopted, using direct observation and a field newspaper as the main technique, which allowed to register behaviors, work dynamics, tension signals and structural conditions methodically. For instrumentation, an observation guide helped identify crucial elements such as task rotation work overload, lack of effective communication and the absence of places for emotional support. The findings exposed an organization that had unclear tasks, with too much labor demand and limited institutional mechanisms to manage stress. This suggests that work stress is not a simple individual issue, but a signal of the company's environment. Given this, a training program focused on self-care, empathic communication and clarify roles, seeking to improve emotional well -being and therefore the performance of the equipment was prepared.