Impacto de la implementación tecnológica en la eficiencia y calidad de la administración de edificios y condominios desde la perspectiva de los propietarios en la zona Centro-Norte de Quito en el año 2023-2024

Abstract

The purpose of this research was to analyze how the implementation of technologies can improve efficiency and quality in the management of buildings and condominiums, from the perspective of owners living in the Central-North zone of Quito, during the years 2023 and 2024. For this purpose, a methodology with a mixed approach was applied, which combined the use of quantitative surveys and qualitative analysis of perceptions, allowing to obtain a comprehensive view of the phenomenon. A total of 345 people were surveyed in 69 buildings, selected by probability sampling. The main findings show that many processes are still managed manually, especially maintenance and access control. Although some buildings have started to implement digital platforms, 28% of residents stated that no processes have yet been digitized. On the other hand, half of the respondents received training on the use of technological tools, while the rest expressed ignorance or lack of use of these tools. WhatsApp is the most used means of communication between residents and administrators, reflecting a more informal, yet effective communication. The findings indicate that, although progress has been made, there are still important limitations that affect operational efficiency, financial transparency and quality of life. However, most residents perceive that technology can strengthen coexistence and improve administrative management. Therefore, it is essential to promote training processes, technical support and formal use of digital platforms that allow a more modern, transparent and closer to people's real needs administration.