El onboarding y su impacto en el desempeño laboral: caso de estudio en la empresa privada de telefonía móvil de la ciudad de Quito

Abstract

The research aims to assess the influence of the Onboarding process on the labor performance of employees in a private mobile telecommunications company in Quito, Ecuador. A quantitative approach with a correlational and cross-sectional design is employed. Two questionnaires were applied: The Onboarding Process Evaluation Questionnaire and the Labor Performance Questionnaire, both validated with a Cronbach's Alpha coefficient of 0.92 and 0.96, respectively. The results suggest that a well-structured Onboarding process positively impacts labor performance, particularly in terms of productivity, satisfaction, and organizational commitment. The study highlights the importance of personalizing the induction and providing constant support to optimize the integration of new employees. Recommendations are also proposed to improve the Onboarding structure, such as using interactive digital platforms and mentoring support during the first months.