Capacitación enfocada en el desarrollo de mecanismos de manejo de la ansiedad en los pacientes de la sala de espera de un centro de salud

Abstract

This systematization of experiences narrates the practice carried out in a health center located west of the city of Guayaquil, where the study "Training focused on the development of anxiety management mechanisms in patients in the waiting room of a health center" was carried out. The main objective was to provide tools and strategies that would allow participants to identify, reduce and manage anxiety while waiting for their medical consultation. To develop this process, a qualitative approach methodology based on narrative systematization was used, which allowed us to analyze and interpret the experience acquired during the implementation of the training. Data collection was carried out through daily and weekly records, documenting the activities carried out, patient participation and the results obtained. The interventions included psychoeducational talks, breathing exercises, progressive muscle relaxation and mindfulness techniques, with the purpose of improving the emotional well-being of the attendees. Among the main findings, it was identified that patients' anxiety was influenced by factors such as long waiting time, uncertainty, and environmental conditions. Likewise, it was shown that psychoeducation contributed significantly to reducing the stigma about anxiety, encouraging greater acceptance and commitment to management strategies. However, challenges were also presented, such as variability in attendance and lack of an adequate environment for concentration. The results showed that patients better understood anxiety and learned to manage it effectively. Throughout the activities, a reduction in emotional tension was observed, generating a safe and conducive environment for the acquisition and application of the strategies taught in their daily lives. In conclusion, the training had a positive impact on the participants, promoting a calmer environment and strengthening their emotional well-being. It is recommended to continue with this type of initiative in other primary care contexts, adapting the strategies to the environmental conditions to maximize their effectiveness.