Propuesta para la aplicación de metodología PDCA en el área de servicio logístico, en una empresa de distribución de insumos automotrices

Abstract

This project aims to improve logistics management in an automotive parts distribution company, focusing on optimizing its operational processes and enhancing customer satisfaction. The company faces several challenges that directly affect its efficiency, such as the lack of a standardized system to control and evaluate its operations, which results in delivery delays, inventory management errors, and low visibility of logistics performance. Through a detailed analysis of the current situation, several causes contributing to process inefficiency were identified. These include the empirical methods used for logistics management, the lack of updated technological tools, inadequate staff training, and the absence of demand planning and forecasting, which hinders the ability to anticipate market fluctuations.