La cultura de feedback y su impacto en el clima laboral: un estudio en una empresa privada del Distrito Metropolitano de Quito

Abstract

The present project “Feedback culture and its impact on the work environment: A Study in a Private Company in the Metropolitan District of Quito” analyzes the relationship between feedback culture and work environment in the organization during the period 2024 - 2025. It focuses on how effective feedback, characterized as bidirectional, constructive, and based on trust, influences the perception of the collaborators on the work climate, which is denominated as a set of tangible and intangible aspects that allow the positive or negative development of the collaborators. A mixed methodological approach was adopted for the study, i.e., it combines qualitative and quantitative techniques. The sample belonging to the study consists of eightyseven people belonging to various stores of the organization located at different hierarchical levels, who responded to structured questionnaires of work climate and feedback, considering dimensions such as communication, leadership, motivation, and organizational commitment.