El estrés laboral y su incidencia en las relaciones interpersonales dentro empresa WSO en la ciudad de Quito en el periodo 2021-2022

Abstract

Work stress is a problem that attacks the stability of companies and prevents adequate performance of their workers, this also occurs in the WSO company, affecting interpersonal relationships. Given this, the need arose to systematize under the objective of describing the practical research experience on work stress and its impact on interpersonal relationships in the WSO company in the city of Quito in the period 2021-2022. For this, the research axis started from the reflexivity and construction of the human experience, supported by the theories of stress and coping, the theory based on the stimulus, and the theory of human relations to analyze the dimensions of work stress and interpersonal relationships. After obtaining the approach, the qualitative and descriptive approach methodology was carried out, the object of which was the influence of stress and interpersonal relationships on WSO workers. Two existing surveys were carried out; the ILO and WHO to know the level of stress within the company and the second, the SRIT by Yañez (2010) on interpersonal relationships. After the survey was carried out, it was found that the level of stress increases when there are interpersonal relationships with the supervisor, another case is when they must perform work from technological equipment, however, there is a contrast when workers maintain a good relationship with the boss and have his support. It is concluded that it is necessary to work in workshops or training that improve the relationships between superiors and workers, and also improve technological tools for better job performance.