Mejora de la producción en un centro de abastecimiento de agua purificada mediante la aplicación de la metodología Six Sigma.

Abstract

The purpose of this thesis is to improve production in a purified water supply center by applying the Six Sigma methodology. The research presents a qualitativequantitative methodology where qualitative information was collected on the existing production processes, information on input registration, filling and bottling, by documenting the existing procedures, as well as sources of variation and possible defects in the processes through a Pareto analysis study. As a result of applying Six Sigma, an increase of 11% was identified over the previous year, with an efficiency of 6.38 per worker, reaching a general production of 110%, decreasing incidents by 10%, and in the other standards a minimum of 1% to achieve better income and efficient production. As conclusions, various failures were identified in their production processes, such as delays in receiving raw materials, returns due to breakage of finished product containers and errors in documentation, quality problems with the final product, and lack of quality inspection during the production process, where there are possible defects in the processes that affect productivity and efficiency levels. In addition, specific improvements were developed and integrated in order to significantly raise the level of efficiency. It is recommended to apply improvement plans through strategies, measures and control of internal processes to guarantee effective production of the product.