Implementación de la metodología Six sigma para mejorar la eficiencia operativa y la gestión de los procesos en el tecnicentro automotriz Galarza anexado a un panel de control con power bi del tráfico de vehículos e inventario de repuestos

Abstract

The program focused on the "Tecnicentro Automotriz Galarza" in Quito, Ecuador to solve operational problems using Six Sigma and Power BI methods. In the ever-changing automotive environment, many shops lack systematic processes and quality management techniques, leading to inefficiencies and low customer satisfaction. The purpose of this study is to improve efficiency within operational processes, so that clients who hire the service end up satisfied with it, the execution of the Six Sigma DMAIC cycle, which includes the definition, measurement, analysis, improvement and control phases. . . In addition, the integration of a panel in Power BI will help with the monitoring of vehicle flow and storage of spare parts in real time, providing accurate and updated data that allows you to have a clear picture and make accurate and strategic decisions. The analysis identified problems in process standardization and inefficient inventory management. The proposed solutions include the reorganization of work areas to optimize accessibility and capacity, the activation of a digital inventory system that allows daily monitoring of the process, the typification of operating procedures through the creation of processes and the continuous training of employees in new and advanced technologies. These measures are designed to reduce service time variability, improve repair quality and raise service levels. The expected results are significant improvements in operational efficiency, reflected in more consistent and predictable service times, more accurate inventory management (eliminating shortages and overspending), and greater customer satisfaction through better service. . and faster. This research will address the opportunity for different workshops to wish to acquire or replicate this model, since “Tecnicentro Galarza” will be a great competition for the optimization of implemented operations.