Propuesta de un plan de mejora e innovación en la gestión administrativa y financiera para el Hospital Especializado San Juan de Dios

Abstract

Administrative and financial management in any organization, and particularly in healthcare institutions such as hospitals, plays a fundamental role in the achievement of its objectives and in its capacity to provide quality services to the community. The correct administration of financial resources, strategic planning and sound decision making are crucial aspects that have a direct impact on economic viability and the capacity to provide efficient and effective medical care. For this reason, the present study focused on analyzing the administrative and financial situation of Hospital Especializado San Juan de Dios with the purpose of identifying areas for improvement and proposing strategies that contribute to its efficiency and profitability. To achieve this objective, a mixed methodology was implemented that included qualitative aspects, such as in-depth interviews with key actors and document review, and quantitative aspects, through the analysis of the organization's financial information. The results revealed a complex picture in which the different areas are interconnected, and issues are intertwined at multiple levels. It highlighted the importance of addressing these challenges in a comprehensive and collaborative manner, recognizing the need for interdisciplinary solutions. The analysis also underscored the relevance of financial planning, diversification of revenue sources, optimization of collections management and implementation of technology to improve efficiency. This study concludes with the proposal of a plan for improvement and innovation in the hospital's administrative and financial management. This plan includes specific strategies to strengthen financial planning, diversify revenues, optimize the management of collections and purchases, improve inventory management, implement technological innovation and talent development, among others. It is expected that these recommendations will contribute to a more efficient, profitable and continuous improvement-oriented management at Hospital Especializado San Juan de Dios.