Evaluación del Burnout en el personal administrativo de Veris Guayaquil 2023

Abstract

The present work of systematization of experiences arises from our learning acquired through professional practice, taking into consideration all the knowledge received academically from an organizational approach in this sense, the purpose of the present systematization is to analyze the levels of Burnout based on the three aspects it covers: exhaustion, depersonalization, dissatisfaction with achievement, for which the Maslach Burnout Inventory (MBI) psychometric test was used, which has 22 questions that evaluate the 3 dimensions mentioned above according to the author Christina Maslach. According to Christina, this phenomenon occurs in employees representing chronic stress caused either by work overload or personal conflicts at work. The sample of participants we worked with was made up of 16 workers between 20 and 46 years of age, whose jobs vary between assistants, analysts, social workers, lawyers and commercial engineers in the Human Resources department of the VERIS company based in Guayaquil. It was important to evaluate the levels of professional burnout based on the Maslach inventory of VERIS's administrative collaborators when it was established as a company that performs services in medical centers whose functions are focused on providing quality care and constant solutions to clients in order to do so. identify in time the presence of exhaustion, depersonalization, dissatisfaction with achievement and thus be able to promote alternatives that allow a more optimal psychological well-being according to the reality of each one.