Modelo de gestión de datos para atención a clientes en una agencia bancaria del Ecuador mediante IOT

Abstract

The Internet of Things integrates data, software and hardware for insights that help improve business and lifestyle by delivering services anywhere, anytime. The general objective of this research is to design a data management model for customer service of an agency in the banking sector of Ecuador through IoT. The specific objectives are: Analyze scientific articles from virtual libraries to know the use of IoT in Banks through a systematic mapping of the literature, Design a scheme or architecture of data management for customer service of an agency in the banking sector of Ecuador based on IoT, and Perform a usage analysis to know the components, Costs and minimum times in the implementation of the model in a banking agency through qualitative and quantitative description. The results found are: 21 articles of systematic mapping and highlights that the most used devices are sensors in 19 of 21 articles, that the most important feature is security in 20 of 21 articles, and that the most applied area is consumption-customers in 13 of 21 articles; In addition, a five-layer architecture was designed called Sensors, Network, Cloud, Indicators and Users; the usage analysis generated an overall budget of 2327.74 US dollars to install in the virtual agency.