Propuesta de un sistema de calidad con el fin de mejorar la capacidad de respuesta y toma de decisiones de un banco de alimentos

Abstract

The Food Banks are a non-governmental organization with the mission of reducing hunger by collecting food and distributing suitable products. They face various challenges on a daily basis such as the variety in the frequency, quantity and quality of the donations they receive, while operating with limited resources. The objective of the project is the proposal of a quality system in order to improve the response capacity and decision making. The current situation was explored through interviews and a checklist where the findings were classified by categories that allowed the identification of problems associated with quality.