Investigación y análisis de la gestión de procesos y su aplicación en el área administrativa de los institutos superiores tecnológicos de la ciudad de Cayambe en el año 2022

Abstract

The current academic article has as general objective to conduct a research and analysis on process management and its application in the administrative area of the Technological Institutes in the city of Cayambe during the year 2022. In this way, it is intended to identify the processes with the help of the ISO 9001:2015 quality model, in relation to their general compliance through the parameters established by the standard. According to the theory, the different authors of quality set objectives in accordance with the management of processes in search of administrative excellence with the aim of building solid and competitive organizations for a sustainable development supported by the processes, in such a way that the methodology bases its type of research of descriptive character, in this way the interview was used for the collection of qualitative and quantitative data from a total of five institutes located in the city of Cayambe. In relation to the context the following results were obtained, on average the institutes manage 88.68% in terms of identification of administrative processes, on the other hand, the compliance of processes related to the general percentage according to the parameters established by the standard is 85.49%, by understanding the importance of process management it can be emphasized that the institutes must remain in a constant search for continuous improvement as it is necessary for the proper identification and compliance in search of organizational excellence.