Estandarización de los procesos productivos del negocio ZERO STUDIO para mejorar la calidad de sus productos.

Abstract

Nowadays many organizations are looking for quality in their processes to improve their performance, however, on many occasions this is not fulfilled, which causes dissatisfaction in the interested parties. The main problem is that there is no good planning and order at the time of creating a product, the processes are not fully identified and defined. Nowadays, most customers are looking for quality products and good customer service. The objective of this technical project is to investigate the concepts of process standardization, emphasizing the importance of using a process manual to reduce errors and improve efficiency. In addition, the project analyzes the problems and critical points that may exist in the company, emphasizing the lack of consistency and the difficulty in managing processes. The purpose of this research is to standardize the production processes of the company Zero Studio to try to improve the quality of its products and thus achieve a good acceptance in the market.