Educomunicación aplicada en los procesos de capacitación de los funcionarios del servicio integrado de seguridad ECU 911

Abstract

The present investigation exposes the application of Educommunication in the training processes implemented in the National Center of the Integrated Security Service ECU 911, located in the city of Quito, with the objective of understanding the methods of training and updating knowledge in the public internal of the institution. Concepts such as institutional communication, ICT´s, job training and Educommunication are addressed, which are the basis for understanding the focus of this work and its projection. The research used the qualitative descriptive method because it focuses on Educommunication, where the relevance and influence of the training is described, the data collection tool was the "Focus Group", this brings together a group of people to answer specific questions in a controlled environment, appreciates the experiences of the participants and allows the interrelationship of the group. The tool was applied to 15 public workers of SIS ECU 911 from the perception of their reality influenced by the educommunicational products exposed in the training and the benefit it causes in their daily work. SIS ECU 911 understands the importance of Educommunication in your organization, managing to adequately establish training processes, implementing it as a training strategy for internal stakeholders. The proper use of this tool results in better productivity and development of the institution, which serves as a reference and motivation for its use in public and private institutions.