Diseño de un plan de acción para el levantamiento de no conformidades para mejorar el servicio de la línea de corrida de tubulares de Sinopec International Petroleum Service Ecuador S.A.

Abstract

This thesis work is developed, for the company Sinopec International Petroleum Service Ecuador S.A., that aims to improve customer satisfaction. After analyzing the audit reports from 2020, 2021, and 2022, they revealed non-conformities related to the Casing and Tubing tubular running service, primarily due to mechanical failures, logistical coordination issues, and personnel problems. These non-conformities are linked to various clauses of the ISO 9001:2015 standard. To address these non-conformities and as the objective of this work, the following objectives are established: design an action plan to improve the tubular running service, perform a statistical analysis of the main non-conformities identified in 2020, 2021, and 2022 to identify root causes, implement a process for identifying failures and conducting root cause analysis specifically for the tubular running service, develop a procedure to determine action plans, responsible parties, and schedules, and implement a management model for reporting, tracking, and closing non-conformities. These objectives aim to improve service quality and ensure customer satisfaction. Sinopec International Petroleum Service Ecuador S.A. is committed to effectively addressing the identified non-conformities and implementing continuous improvements in its management system.