Influencia del clima laboral en el desarrollo del estrés en los empleados de negocios de comida rápida, ubicados en el sector sur oriental de la ciudad de Quito, en el periodo febrero – julio 2023

Abstract

The purpose of this research project is to identify the influence that the organizational climate has on the development of stress in employees of fast food businesses. This is a bibliographic and descriptive study, where the study sample is formed by operative level workers between 18 to 35 years old that work in different types of fast food businesses located in the southeastern sector of Quito. The Litwin and Stringer Questionnaire was used to assess the perception of work environment and the OIT-OMS Work Stress Questionnaire to calculate the degree of stress in a sample of 31 workers. The results showed that 71% of the respondents perceive a positive organizational climate and 61.3% have low or intermediate levels of work stress. It was concluded that there is a clear correlation between the perception of work climate and work stress.