Los riesgos psicosociales en una agencia bancaria en Guayaquil, entorno post covid-19

Abstract

Psychosocial risks represent one of the most important problems within work environments and affect people in different ways. In the present academic work, the level of psychosocial risk to which the workers of a banking agency in the city of Guayaquil are exposed was measured, after the serious epidemiological situation that the entire world went through due to Covid-19. For this purpose, the Psychosocial Risk Assessment Questionnaire prepared by the Ministry of Labor of Ecuador was used, which has 58 items distributed in 16 dimensions. Once the questionnaire was applied to the personnel, it was found that the workers are being affected by a low level of psychosocial risk at a general level, it was evidenced that several collaborators do not have enough time to rest from their work activities and some of them They did not feel supported by their peers. There are cases of workplace bullying among co-workers and a few isolated cases of addiction to work. Regarding the rest of the dimensions studied, they did not represent a worrying level of risk, however, it does not mean that the risk does not exist.