Fortalecimiento de la productividad mediante un modelo de gestión por procesos, en la línea de empaque de avena en la empresa Moderna Alimentos S.A. – planta Cajabamba – Provincia de Chimborazo, cantón Colta. periodo 2021.

Abstract

The main objective of the research is to identify the productive processes that are being applied in the oat packaging line through a management model by support processes, thus avoiding generating delays and returns in the deliveries of the final product to customers. The methodology had a unit of analysis, with a descriptive and field investigation, the method used was analytical-synthetic and observation, through the use of the survey carried out to the employees of the oat packing area and an interview carried out with those in charge of the administrative and operational area to obtain information on the packaging process. The results obtained through the survey identified the needs, shortcomings and problems that the oat packaging line is currently going through, through the interview the requirements, needs; measures that are taken to solve the problems within the production were identified. It is concluded that the methods currently used by the company Moderna Alimentos S.A. Cajabamba Plant are not adequate, there being obvious shortcomings that harm the process and generate order returns, for which a methodological proposal was established that allows the area of the oat packaging line to carry out an efficient process where quality standards are practiced. quality and safety and a product suitable for human consumption is offered.