Propuesta de diseño de un sistema de gestión de calidad basado en la norma Iso 9001 2015 para una empresa de fertilizantes

Abstract

In this document it indicates the current state of the company, in order to achieve this objective a qualitative and quantitative research was carried out in order to know how the company established its guidelines, in order to determine this process various methodologies were used such as: Ishikawa diagrams, process maps, among others. Getting to find a diagnosis and determining their proper controls. Strategic surveys were carried out to learn about customer disagreements, and the point of view of the organization's collaborators was also considered to know their job satisfaction and customer service. For the development of this research proposal, a survey will be carried out of existing processes of the organization such as: reports, surveys, manuals of procedures that support the research analysis in order to validate the ISO 9001 regulation in the organization.