Comunicación digital: los desafíos del proceso enseñanza-aprendizaje de instituciones educativas en el contexto COVID-19

Abstract

This research to make visible the challenges that teachers faced during lockdown due to COVID-19. Taking into account digital communication as the factor with the greatest impact during the teaching-learning process in a virtual environment emergent. To this end, a mixed investigation is proposed, as a tool a survey structured with closed questions to obtain quantitative results and interview that delved into the topics of the survey and from where the qualitative results were obtained. These instuments were used with teachers from the Oswaldo Guayasamín Educational Unit, located in Rumiñahui-Ecuador. The results showed 3 main challenges to which teachers faced: 1) the effectiveness in transmitting the message, 2) the lack of feedback and 3) the digital divide. These challenges showed 1) the importance of improving teacher training on the use of Information and Communication Technologies (ICT) and the role they play in the teaching-learning process, 2) need to generate more studies on digital communication within the teaching-learning process and 3) the urgency to address the digital divide as a social problem that harms the entire process educational.