Análisis de los procesos administrativos de la empresa CONLOGISTI S. A. de Guayaquil

Abstract

It has been proposed to carry out the analysis of the administrative processes in CONLOGISTI S.A. with the purpose of knowing first-hand what are the planning, organization, direction and control activities that are currently being executed in this company, with a view that in the future these processes can be redesigned and achieve high levels of productivity and competitiveness, challenging the new changes in the customs market in which it operates. This study will also serve as a guide for those who want to start an enterprise with a high probability of success because from the beginning, they will have a process-oriented administrative management system; and in the same way for those entrepreneurs with constituted organizations that seek to improve their current organizational structure. In this analysis, three research tools were used: interview, documentary analysis and observation, the processes covered in this analysis are managerial management, sales, import, export, customs tariff management, container removal management, administrative management and financial management. The results show the lack of process orientation by the entire organization, and all the improvement opportunities to consider for a future implementation of a Process Management System.