Desarrollo de un Chatbot como soporte al proceso de aprendizaje de la programación en la UPS

Abstract

Optimizing learning is an ongoing challenge at all levels in every educational institution, where technologies are leveraged to better interact with students. The objective is to evaluate the benefits of a chatbot as a virtual support for the learning process of control structures in the programming subject in the computer science carrer at UPS through Google Dialogflow. The present research work is exploratory to identify and define the problem, with a qualitative approach to determine the intentions of the chatbot; the technique of observation and survey is used; the methodology is quasi-experimental which is aimed at determining the usefulness of a virtual assistant that manages and complements the knowledge of students. The results obtained are: definition of intentions, events, training phrases and possible answers, as well as an evaluation and benefits of the chatbot. It was concluded that the present research and development of a chatbot is useful for teaching languages and control structures.