Implementar en Guía Otif nuevas medidas de evaluación de desempeño de despacho

Abstract

The study entitled as an OTIF guide with new performance evaluation measures of offices in the company SINAUTO SA, starts from the need to identify the weaknesses in the current system and policies that prevent reaching an OTIF according to the goals set by the entity, meaning that The merchandise mobilized between the branches is not delivered on time and complete in all cases, a situation that negatively affects customer satisfaction levels by not receiving the product they need in the required conditions. Thus, the general objective of the project corresponds to implementing in the OTIF guide new measures for the evaluation and improvement of the logistics performance of the company SINAUTO S.A. For the collection of data that allowed to detect in depth the logistical problems in the company, a documentary and field-type methodology was used, with a non-experimental design, descriptive and analytical method - synthetic with a qualitative-quantitative approach, using the interview and the documentary review. Regarding the interview, it was applied to consult the General Manager and Logistics Manager of the company SINAUTO S.A; while the documentary review was carried out on the data of the system calculated by the OTIF, showing that the entity maintains an OTIF of 79%, being below the goal of 85%. The above is derived from a series of problems detected from the interviews, involving transfer times between branches not adjusted to reality; different cut-off hours between wineries; low quality of the contracted transport; outdated stock records; and delays in the warehouses of origin and destination. All these limitations have a negative influence on logistics performance and sales, which is why they must be solved, thus suggesting a series of improvements considered in the proposal and in the project recommendations.