Comportamiento organizacional y su impacto en casas y obras de misiones amazónicas y andinas de Sociedad Salesiana en el Ecuador. (Caso de Estudio)

Abstract

On homes and work of the Amazonian and Andean Missions of the Salesian Society in Ecuador (SSE) the organizational behavior (OC) has developed empirically due to the lack of knowledge of the application of this area of study in non-profit entities. Thus, the research aims to reveal what organizational behavior is like and determine its impact on this type of institutions to provide well-founded recommendations that contribute to the improvement of the management of these organizations. In this article, a critical review of the literature on organizational behavior and non-profit organizations is carried out, highlighting mainly the OC model proposed by Chiavenato. The independent variables that influence the dependent variable-job satisfaction are studied with a mixed methodology based on a descriptive and quantitative analysis. 154 employee questionnaires, 5 interviews with directors and institutional documentation related to expected behaviors were analyzed. It is shown that there is an acceptable level of satisfaction among workers at all levels of organizational behavior. In addition, it is confirmed that there is a significant impact of the organizational behavior on homes and work of the Amazonian and Andean Missions of SSE, reflecting a great similarity of satisfaction in both Missions despite their different contexts. In short, this work affirms that the study of OC in non-profit entities can be carried out to know the reality of aspects related to individual and group behavior that influence established structures; and based on that knowledge, create strategies to improve and gradually eliminate gaps that do not allow optimal job satisfaction to be achieved.