Creación de un modelo de gestión administrativo para la unidad de mantenimiento y servicios que mejoren los costos de operación y mantenimiento de equipamiento eléctrico, electrónico y mecánico de la DIGERCIC a nivel nacional

Abstract

The management model seeks to analyze the current state of maintenance costs of the Direccion General de Registro Civil, Identificacion y Cedulación, provide guidelines to have a database with information on electrical, electronic and mechanical equipment, establish frequencies of information collection, general list of equipment, technical data sheet of equipment, maintenance plan and schedule in order to prepare referential budgets and real studies for the execution of processes and thus extend the useful life of electrical, electronic and mechanical equipment. Chapter 1 gives an introduction to the current institutional situation, the problems observed in the maintenance and services unit, as well as the lack of information that does not allow to establish real market studies of support and maintenance in electrical, electronic and mechanical equipment by For this reason, it is not possible to know whether or not there is a reduction in annual operation and maintenance costs or to make the best decision to contract preventive and corrective maintenance. In chapter 2, problematic determination, the problem is formulated, as well as theoretically and practically justified the application of the present studies, in the same way the general objective and the specific objectives are established. In chapter 3, theoretical framework, the theory of DIGERCIC and administrative management models are presented. In Chapter 4, the population, unit of analysis, size and selection of the sample, the methods to be used and the data collection technique are established with which the maintenance analysts in each area were asked about the damages and types of damages that have been had in the equipment. In chapter 5, the methodological proposal is made, in which the current situation of maintenance costs of DIGERCIC equipment at the national level is determined with its premises and the phases for implementation, establishing a schedule and evaluation indicators.