Estudio del clima laboral y propuesta de un plan de mejora para el área corporativa de la Distribuidora Farmacéutica Ecuatoriana-Difare S.A, en el período de mayo a julio de 2019

Abstract

This report presents the systematization of the project on the study of the work environment and proposal of an improvement plan for the corporate area of Distribuidora Farmacéutica Ecuatoriana-DIFARE S.A, in the period from May to July 2020. This assumes a multidimensional and multifactorial approach to the work environment, which gives importance to workers' perceptions of the internal environment. For the systematization, specific instruments are applied to process, analyze and present the information gathered during the project from a mixed approach. With its application it was possible to identify that the biggest problems within the area, which required modification, were related to communication and integration with colleagues. In view of this, an improvement plan was designed, focusing on the creation of spaces for socialization, the promotion of teamwork, the creation of new channels and the effective management of communication. With the reconstruction of all these stages of the project, it was identified that the improvement plan should be implemented, and later evaluated, in the corporate area.