Inteligencia emocional y burnout en una empresa pública de la ciudad de Quito, en los meses de marzo a junio del 2025

Abstract

This research analyzes the relationship between emotional intelligence and burnout syndrome among public employees of a public company in Quito, from March to June 2025. The study is based on the recognition that demanding work environments, especially in the public sector, can negatively impact employees' emotional and psychological well-being, affecting their performance and the quality of the service they provide. Emotional intelligence, understood as the ability to recognize, understand, and manage one's own emotions and those of others, is proposed as a possible protective factor against burnout. A quantitative approach was used, utilizing the Rotterdam Emotional Intelligence Scale (REIS) and the Copenhagen Burnout Inventory (CBI), applied to a sample of public employees at different hierarchical levels. The results show low levels of emotional intelligence in most participants, as well as a moderate level of exhaustion, with a greater incidence in the dimensions of personal and occupational burnout. Although the correlation between both variables was negative and weak, a trend was observed suggesting that higher emotional intelligence led to lower burnout.