Capacitación sobre el liderazgo para el fortalecimiento del desempeño del personal administrativo en la Cooperativa de taxis Z1

Abstract

This experience systematization was conducted at the Z1 Taxi Cooperative, located in the city of Guayaquil, with the objective of strengthening administrative performance through leadership- based training. Through participant observation of the work environment, two leadership styles were identified. To validate these findings, the Leadership Test based on Kurt Lewin’s theory was administered to both the manager and the president of the cooperative, revealing that they exercised an autocratic leadership style. The study provided insight into how each leadership style impacts the administrative dynamics of the organization. A qualitative research approach was employed. The results demonstrated that autocratic leadership—characterized by centralized decision-making and strict control—restricted the engagement and participation of the administrative team. The primary aim of this systematization was to offer suggestions and recommendations with a comprehensive perspective on the current state of leadership within the Z1 Taxi Cooperative. This, in turn, opened the pathway for optimizing performance and encouraging leadership practices that foster motivation and open communication.