Influencia del clima laboral en la rotación del personal en una empresa de servicios públicos de Quito en el periodo 2024

Abstract

This study analyzes the influence of work climate on staff turnover in a public service company in Quito during 2024. The issue focuses on the Production Department, where high voluntary turnover has been observed, affecting operational continuity, service quality, and institutional efficiency. Currently, public companies aim to fulfill social objectives and promote citizen wellbeing; therefore, strengthening human talent is essential. A negatively perceived organizational climate can lead to dissatisfaction, demotivation, and loss of commitment, increasing turnover and the costs related to onboarding and training new staff. The research followed a quantitative approach, correlational type, with a nonexperimental design. A validated survey to measure organizational climate (Rodríguez & Orna, 2014) was applied to a representative sample of 155 workers in the operational area, complemented by the analysis of monthly, semiannual, and annual turnover rates. The evaluated dimensions include working conditions, leadership, interpersonal relationships, motivation, and professional development. This study contributes to the understanding of internal organizational dynamics and serves as a useful tool for other public institutions interested in improving their work climate. Ultimately, it reinforces the idea that a healthy organizational climate is key to building committed and efficient teams aligned with the mission of public service.