Propuesta de un plan de acción enfocado en el reforzamiento de la cultura organizacional y mejora del desempeño laboral de los empleados operativos de la cadena de comida FOODIX SAS EN el período 2023.

Abstract

Work performance is a multifactorial variable dependent on individual, group, and environmental aspects, including organizational culture. This study focused on the Foodix S.A.S. food chain, which has its base of operations in Quito. The analysis aimed to identify and diagnose organizational culture and performance problems among workers and, based on the results, create an action plan focused on reinforcing both variables to improve the overall situation of the company and its employees. The research methodology employed a mixed approach, incorporating both quantitative and qualitative research. The framework is based on to sociocritical theory and used a deductive method with a correlational, phenomenological, and projective scope, as the results generated an action plan proposal. The study participants were 29 active and operational workers from the company. The data collection instruments included the Denison Organizational Culture Survey, the Individual Work Performance Questionnaire (IWPQ), and interviews. The results revealed that organizational culture shows a generally good state, although some subdimensions exhibited weaknesses. Work performance scored better for this sample. An intermediate correlation between the two variables was evidenced. Based on the results, a proposal was developed to reinforce organizational culture and improve work performance, specifically targeting operational workers. The plan's premise was to design actions that were economical, accessible, simple to apply, and continuous, with most actions intended for permanent implementation. In conclusion, the study found that the variables are interrelated, and it is anticipated that the action plan will facilitate improvements for both workers and the company.