Condiciones de trabajo y salud mental en trabajadores del área administrativa y operativa de empresas comerciales dedicadas a la cobranza ubicada en Quito, en noviembre y diciembre del 2024.

Abstract

The objective of this study was to analyze the working conditions and their relationship with mental health in workers in the administrative and operational areas of collection companies in Quito, Ecuador, period 2024. Through the application of the Job Stress Questionnaire (JSS), two dimensions of stress in workers were evaluated, such as work pressure and lack of support. The results show that employees experience high levels of stress, especially associated with lack of support and work pressure, although the analysis of two additional variables was not included: lack of organization at work and lack of professional fulfillment. The harmonic mean of the scores obtained was 175.05, which indicated a high level of stress compared to the established cut-off points. The correlation showed that the frequency of work pressure and lack of social support have a relationship with overall perceived stress. In particular, the Lack of Support - Frequency subscale has the highest correlation, with a coefficient of 0.93, indicating a strong and positive relationship between the frequency of lack of social support at work and overall perceived stress. This study contributes to the knowledge of occupational factors affecting psychological well-being and provides recommendations for future research, including all relevant variables and the use of mixed approaches combining quantitative and qualitative methods.