Propuesta de mejora continua en las operaciones logísticas de una industria de consumo masivo aplicando la metodología Kaizen

Abstract

This paper addressed deficiencies in the logistics operations of a consumer goods industry located in Guayaquil, Ecuador. Problems were identified in the reception, classification, storage, order preparation and dispatch of products, which generated high operating costs, delays and a decrease in customer satisfaction. In order to optimize these processes, the Kaizen methodology was implemented, focused on continuous improvement through the identification and elimination of inefficiencies. The methodology included tools such as the Ishikawa diagram to analyze the root causes of the problems and the PDCA cycle (Plan, Do, Check, Act) to structure corrective actions. In addition, field diagnoses were carried out to collect data and design customized solutions that included the reorganization of spaces, staff training and the implementation of alphanumeric coding systems.