Propuesta de mejora de procesos en la gestión de distribución de una comercializadora de sistemas hidráulicos basado en la aplicación del ciclo de Deming

Abstract

The VitaSmile This research aims to plan a "Proposal for process improvement in the distribution management of a hydraulic systems marketer based on the application of the Deming cycle" to increase productivity and efficiency in delivery. Such integrated logistics, transportation, and distribution processes are essential to reduce costs, organize procedures, exercise control, and optimize a company's logistics. From this, both qualitative and quantitative research methods were applied, using tools such as surveys and interviews. The data revealed that the company lacks clearly defined logistics processes, which is reflected in the absence of a record for data updating, the planning of delivery routes by parcels to other regions, and the lack of adequate training for employees. The issues identified have led to customer dissatisfaction due to deliveries and shipping delays. To solve these deficiencies, a proposal based on the Deming cycle was presented, which contemplates corrective measures with an estimated investment of $1,210.00, whose immediate implementation is recommended to optimize logistics operations.