Análisis de la relación entre la inteligencia emocional y estrés laboral en los colaboradores de una empresa privada de Quito en el año 2024

Abstract

The present research aims to analyze the relationship between emotional intelligence and work stress in the collaborators of a private company in Quito in the year 2024. A quantitative study was used in which 111 collaborators of a private company in Quito participated. The instruments used in the research for the correct data collection were the Work Stress Test Questionnaire of Psychosomatic Problems CPP (Hock, 1988, adapted by García et al., 1993) and the Emotional Intelligence Test TMMS-24 by Mayer and Salovey. There is a low negative significant correlation between both variables. Consequently, 52.3% of collaborators have an average degree of emotional intelligence, although there is a low rate of workers who have low emotional intelligence. Likewise, the level of work stress in the collaborators was determined; 37.8% of workers have mild stress, 36.9% of workers have no stress, while 20.7% have medium stress and 4.5% of workers have high stress. Finally, it should be noted that both genders have the same level of emotional intelligence (medium), however, the female gender has mild stress and the male gender has no stress.