La influencia del burnout en el clima laboral de una empresa ubicada en el Distrito Metropolitano de Quito en el año 2023-2024

Abstract

This research examines the influence of burnout on the work environment of a company located in the Metropolitan District of Quito during the period 2023-2024. Using a quantitative methodology, the Maslach Burnout Inventory (MBI) and an Organizational Climate Questionnaire were applied to a sample of 59 employees. The results revealed varied levels of burnout, with 64.4% of the participants showing low levels of emotional exhaustion, while 27.1% presented high levels of depersonalization. Regarding the work environment, areas of concern were identified, particularly in the dimensions of support and equity, with 59.3% and 64.4% of the participants perceiving low levels respectively. Significant correlations were found between the dimensions of burnout and various aspects of the work environment, highlighting the importance of factors such as autonomy and innovation in preventing burnout. The study underscores the need for a holistic approach to address employee well-being, considering both individual and organizational factors. The findings provide an empirical basis for the development of effective prevention and intervention strategies in the field of organizational psychology and occupational health.