El estrés laboral y su influencia en el desempeño de los colaboradores de Gea Ecuador S.A. en el edificio La Moneda del centro de la ciudad de Guayaquil, de mayo a agosto del año 2023

Abstract

This systematization of experiences revolves around the analysis of the relationship between work stress and performance in the sales area of the company GEA ECUADOR S.A. in the La Moneda building in downtown Guayaquil, in the period from May to 2 August 2023. For this purpose, work stress and performance in its characteristics and causal factors are addressed. The approach to this analysis was carried out through the application of a questionnaire and the review of the sales reports generated monthly by the company, allowing to measure and relate the variables of work stress and performance, to later interpret the numerical results that the tools used yielded. The purpose of this work is to know the level of emotional exhaustion, depersonalization and personal fulfillment that the collaborators of this company maintain, negatively affecting their sales performance. With the objective of manifesting these variables, the aim is to recognize low performance as a consequence of a high level of work stress.