Estudio de la percepción de la calidad de los servicios de los talleres automotrices en la parroquia El Valle de la ciudad de Loja

Abstract

In this research work, a perception study is generated to assess the services in the workshops of the industrial zone of the city of Loja based on the quality of the maintenance offered both preventive and corrective. For this, surveys were applied to a significant sample to determine the quality standards of the sector. In this way, the quality of the services of the most popular vehicles in this city is estimated and the constructive recommendations with the greatest influence on these estimates are determined.