Estudio de los niveles de estrés laboral en el personal del departamento de desarrollo organizacional, en la Cooperativa de Ahorro y Crédito Jardín Azuayo, marzo - junio 2023

Abstract

Work-related stress or job stress is a type of stress that is associated with the culture of the workplace. This can be either punctual or chronic. This not only affects the health and well-being of workers, but also affects the economy of any country. Many types of stress exist, with examples such as positive, negative and chronic. These types of stress can affect the different branches of organizations. Work-related stress can be considered as an employee’s reaction to demands or pressures or another example of what could be considered work-related testing of their ability to cope in aggravated situations where workers lack or have limited control over their work. Therefore, a burnout assessment is essential, in which there are several types of questionnaires that allow you to identify the level of stress, with the Maslach Burnout questionnaire being one of them used. The Maslach scale covers three aspects and among them are: emotional fatigue, depersonalization and personal fulfillment.