Diseño de un sistema de gestión de calidad basado en la norma ISO 9001:2015 en la empresa SILOGIC SC

Abstract

This technical project proposes the design of a quality management system for the company SILOGI S.C., which seeks to improve customer satisfaction and optimize operational processes, establishing control and evaluation of the results, for which an initial diagnosis was made. to the company, based on the requirements of the ISO 9001:2015 standard. This made it possible to identify the percentage of non-compliance with the requirements of said standard and the aspects that require improvements. With this information, strategies were proposed to improve the processes through the design of formats and the quality manual, where the proposals established to solve the non-compliance points were detailed, as well as tools and methodologies to improve the processes. The established proposals were generated with a focus on maintaining control over the processes through tools where they can be measured, evaluated, and improved, to guarantee customer satisfaction.