Propuesta de un sistema de gestión de recuperación de cartera vencida en una institución de educación media privada, en el distrito metropolitano de Quito

Abstract

This methodological proposal is intended to implement a portfolio recovery management system for a private secondary education institution, where there are clearer processes both for granting admission to the institution and for collection management. In the institution it is observed that there is no clear organization starting in the admission process, requesting documents (socio-economic file), which affects the recovery of values and at the same time can affect the solvency and profitability of the institution. Those who carry out the portfolio process have worked in a routine manner, which is why they exclude elements that can be measured so that collection management is expedited and there is a reduction in past-due portfolio. This has caused deficiencies in administrative processes that compete to take collection methods and this can generate other high liquidity risk since the cancellation of all payroll and other expenses for the normal operation of the institution may be affected. To carry out this work, research has been carried out on the processes of the financial department, and it is established to optimize the admission method by analyzing the socioeconomic file of each client, and through the implementation of the Business Intelligence system, to be able to organize the information of a ordered way updated in real time for portfolio collection management.